Shipping policy

Shipping Policy

Thank you for shopping with HeliosRibbon! Below are the terms and conditions that constitute our Shipping Policy.

Shipping Coverage & Rates

We are pleased to offer Free Standard Shipping on all orders shipped within the United States and Canada, with no minimum purchase required.

Destination Shipping Method Estimated Delivery Time Shipping Cost
United States Standard Shipping 3 – 7 Business Days FREE
Canada Standard Shipping 5 – 10 Business Days FREE

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and major holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.

Order Tracking

  • When your order ships, you will receive an email notification from us with a tracking link.

  • Please allow 24–48 hours for the tracking information to update in the carrier system.

Customs, Duties, and Taxes (For Canada Orders)

  • For shipments to Canada, HeliosRibbon is not responsible for any customs fees, import duties, or local taxes levied by Canadian border services, if applicable.

  • Any applicable duties or taxes imposed during or after shipping are the customer’s responsibility.

Missing, Lost, or Stolen Packages

  • Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrectly provided addresses.

  • If your tracking details state that your package was delivered but you have not received it, please check around your property or contact your local carrier.

  • For further assistance, feel free to reach out to our customer support.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

  • Email: info@heliosribbon.com

  • Company: HeliosRibbon

  • Address: 5956 TEMPLE CITY BLVD,TEMPLE CITY,CA91780