Large Star Motif Lights, Christmas LED Light Sign Outdoor Holiday Decoration Waterproof, for Nativity Scene Window Roof Wall

Warranty Policy & Guarantee
HeliosRibbon promises that items from our hands have all been tested and carefully packed before shipment. Reflecting the exquisite craftsmanship required for our quality products, most of our house lighting fixtures and LED products are ETL Listed or UL Listed.

1-Year Warranty Coverage
HeliosRibbon offers a 1-Year Warranty for our lighting products to all customers, starting from the date of delivery.

To initiate a warranty request if any issue occurs within the warranty period, please retain and provide the following information when contacting us:

Order ID

Email address or name of the original purchaser

Phone number

Terms & Conditions
HeliosRibbon reserves the right to change the methods by which warranty service is provided, as well as your product’s eligibility for a particular service method. Service options, parts availability, and response times may vary. Customers may be responsible for applicable shipping and handling charges.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@heliosribbon.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@heliosribbon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@heliosribbon.com.

About Orders

1. I purchased the wrong product (size, color). Can I change my order?

We advise our customers to change their orders within an hour after purchasing by sending an email. Since we process orders quickly, if there is something wrong with your order, please contact us immediately for help and revision at info@heliosribbon.com.

2. Can I cancel my order?

Yes, you can cancel your order before your item is shipped out. We advise you to send your cancellation request within an hour after your order is placed. Please contact our support team at info@heliosribbon.com as soon as possible, and we will process it for you right away.

3. How do I change my delivery or shipping address?

Please send an email to our customer support team (info@heliosribbon.com) to check your order status. The new address can be updated before shipping through communication with us. Alternatively, we may help cancel your current order so you can place a new one with the correct address.

4. How can I get the bulk buying price? Is there any discount for bulk buyers?

Yes, we offer better pricing for bulk and high-volume orders. Please send an email to info@heliosribbon.com with your requirements, and a sales representative will assist you with specialized pricing.

5. How can I track my order status?

Once your item is shipped out, we will send you an email containing the carrier information and tracking number so you can follow your package. We also monitor shipping progress and will email you upon delivery to ensure you have received your package.

About Payment

1. Which payment methods do you accept?

We accept both standard bank/credit cards and PayPal. You can select PayPal Express Checkout if you wish to complete your transaction using credit card options via PayPal.

2. How many days does it take to get my refund?

Once your refund request is approved by our customer support, the HeliosRibbon team will process the transaction within 1 business day. Your refund will then be credited back to your original payment method (Credit Card, PayPal, or Bank Account).

About Shipping

1. Can I ship to a P.O. Box?

It depends on the carrier. Some courier services (such as DHL) require a physical residential or commercial address and cannot deliver to P.O. Boxes. If you need delivery to a P.O. Box, please confirm with our customer support team (info@heliosribbon.com) in advance.

2. Does HeliosRibbon offer free shipping?

Yes, we offer Free Standard Shipping on all orders shipped to the United States and Canada. If you require faster delivery, you can select an expedited shipping method at checkout.

About Products

1. Are your lights certified?

Yes, most of our lighting products (including LED Neon Rope Lights and LED Strip Lights) are certified under industry standards such as ETL, UL, CE, and RoHS. Certification details are clearly noted on the product feature list of each product page.

2. Is the LED light difficult to install?

No. Each product includes a detailed user manual in the package. Please review the instructions carefully before installation to ensure a quick and easy setup. If you have any technical questions, feel free to contact us at info@heliosribbon.com.